Refund Policy – NishatSmartChoiceBD

Last Updated: June 2026

At NishatSmartChoiceBD, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

A refund may be provided under the following circumstances:

  • The customer receives a damaged or defective product.
  • The customer receives the wrong product.
  • The product is out of stock after payment has been completed.
  • The order cannot be delivered due to reasons on our side.

Non-Refundable Situations

Refunds will not be applicable if:

  • The customer changes their mind after receiving the product.
  • The product has been used, damaged, or altered by the customer.
  • The customer provides an incorrect delivery address or contact information.
  • The refund request is made after the specified return period.

Refund Request Process

To request a refund, customers must:

  1. Contact us within 3 days of receiving the product.
  2. Provide order details and clear photos/videos of the issue.
  3. Wait for verification by our support team.

Refund Approval

Once the refund request is approved, the refund will be processed within 7–10 business days.

Refund Method

Refunds will be issued through the original payment method whenever possible, including:

  • Mobile Banking (bKash, Nagad, Rocket)
  • Bank Transfer
  • Other approved payment methods
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